Refund Policy - Trackly

Thank you for choosing Trackly! This Refund Policy explains how refunds are handled for subscriptions processed through Paddle, our merchant of record. Paddle's Buyer Terms include a minimum 14-day refund window for most purchases, and this policy describes how Trackly honors that obligation. Please read these terms carefully.

1. General Policy

Trackly offers subscription-based services that provide immediate access to premium features once payment is confirmed. Except where this Refund Policy or applicable law provides otherwise,subscription fees paid to Trackly are non-refundable after the initial 14-day period following your purchase.

We encourage all users to review our service features and pricing carefully before committing to a paid subscription plan. You can manage plan changes or cancellations at any time through your account settings.

2. Subscription Plans

Trackly offers multiple subscription plans (Starter, Basic, Pro) with different features and pricing. All plans provide immediate access to their respective features upon subscription. Users can upgrade or downgrade their plans at any time through their account settings.

3. Subscription Cancellations

You can cancel your subscription at any time through your account settings or by contacting our support team.

Effect of Cancellation: If you cancel your subscription, you will retain access to the paid features of your plan until the end of your current billing period (e.g., end of the month for monthly subscriptions, end of the year for annual subscriptions). You will not be charged for subsequent billing periods.
No Prorated Refunds: We do not offer prorated refunds for unused portions of a subscription term if you cancel before the end of your current billing period.

4. Refund Eligibility

Refunds requested within 14 days of the initial charge are eligible for review in accordance with Paddle's Buyer Terms. Beyond that 14-day window, refunds are only available under the specific circumstances outlined below or where required by law.

Initial 14-Day Period: If you are within 14 days of your original purchase and are dissatisfied, please contact us. We will coordinate with Paddle to evaluate your request consistent with their Buyer Terms and applicable consumer laws.
Billing Errors: If you believe you have been charged incorrectly due to a billing error on our part, please contact us immediately at [email protected] with details of the error. If a billing error is confirmed, we will issue a refund for the erroneously charged amount.
Service Unavailability: In the rare event of prolonged and significant Service unavailability (e.g., major outages not attributable to factors beyond our reasonable control) that prevents you from using core features of your paid plan, we may, at our discretion, offer a partial or full refund for the affected period.
Legal Requirements: Refunds will be provided where required by applicable consumer protection laws.

Refunds are not typically granted for reasons such as:

Forgetting to cancel your subscription before the renewal date.
Not using the Service after subscribing.
Dissatisfaction with features if those features were clearly described in our service documentation.

5. How to Request a Refund

To request a refund under the eligible circumstances outlined above, please contact our support team at [email protected]. Please include your account information, the reason for your refund request, and any supporting documentation (e.g., screenshots of billing errors).

Requests related to the initial 14-day period must be submitted before the 14th day following the charge so we can work with Paddle to process your refund within their required timeframe.

All refund requests will be reviewed within a reasonable timeframe. We reserve the right to approve or deny refund requests at our sole discretion, except where required by law.

6. Processing Time

If a refund is approved, it will typically be processed within 5-10 business days. The actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

7. Changes to This Refund Policy

Trackly reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new Refund Policy.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:
Email: [email protected]

Disclaimer: This document is for informational purposes only and does not constitute legal advice. Please consult with a legal professional for advice tailored to your specific situation.